Attention All

I have absolutely nothing to do with Telkom. Ziltch, nada. I cannot help you in any way with regards Telskum.

Do not contact me, I’ve just put their contact details here for my reference and yours.

Find a mistake or can add to what I have, please let me know …

Here are a multitude of ways to contact Telkom

  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home: Sales – 10213 & Service – 10210 (free from a Telkom landline)
    • Business: Sales – 10213 & Service – 10217 (free from a Telkom landline)
    • Business Connexion: 10214 or 0800654321 the number of the SmartAccess help desk. Alternatively, send an e-mail to [email protected] with the word “HBT” in the subject line. The e-mail should contain the detail of the questions in the HBT Self-Help Guide at the bottom of the page.
  • Log and Track a Telkom Fault online
  • Report a fault via SMS: SMS “SERVICE” and your landline number to 30591. (SMS is free)
  • Contact Telkom via their social media
  • Chat to a Telkom Agent (an online chat with a Telkom representative)
  • Email Telkom or email [email protected] or [email protected]
  • Visit your nearest Telkom Store – Store Locator
  • Download Telkom’s App:

Service or Line Cancellation

Telkom recommends that customers cancel via the online portal
Login to MyTelkom

  • Manage Accounts
  • Select relevant service/account: 
  • Select cancel applicable services

Follow the prompts thereafter.
Please refer to the following document for more information

If however, you no longer able to access the online portal, customers can escalate their complaint with Telkom’s cancellations department by visiting www.telkom.co.za and navigating to:

  • Help > Talk To Us > [Scroll Down] > Send us an email > [Select cancellations under department]

It is also possible to send email to Corporate Customer Care [email protected]

Disclaimer

I have nothing to do with Telkom. Ziltch, nada. I cannot help you in any way with regards Telskum.
Do not contact me, I’ve just put their contact details here for my reference and yours.

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