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How long, let me guess …

So I like looonnngg passwords
60 characters including symbols usually. I recently got the above whilst logging into axxess.co.za
So I sent them a WhatsApp, “Your error message is as useful as Jacob Zuma and leaves me guessing as to what comes next
Rather just state how many characters you do accept and then I know how to respond”
In the end I think the password was max 40 alphanumeric characters

Their responses are in bold

Good day.

Please advise what exactly you need to do?

I was resetting my password. I put in a 60 character password and got the error in the image.
The error message does not specify what you require, so I tried another and then another until I worked out how many characters your system would accept.
If you changed your error message to state how many characters you need. I wouldn’t have wasted 10minutes of my life.
Please pass on to your development team.

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