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Brother Full Driver & Software Package will not install

My client recently purchased a new laptop and encountered difficulties when attempting to install the Brother Full Driver & Software Package. When they initiated the installation, there was a brief moment when it looked like something was happening and then nothing, the installation program will not launch. They tried to Run as Administrator with no joy.

They where running Windows 11 Pro 23H2 and tried updating to 24H2 still with no joy.

Solution

I figured out that they had 2 WiFi networks, one for backup internet. The laptop was connected to the backup and so could not see the printer.
So, it looks like, if the installer cannot see the printer, it will not run.

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