Current Common Errors

  • NO TRADING NAME ON U3TM in your EMP501, a SARS issue, ignore and submit
  • Error 0001: SARS are having server issues – Companies, try again later. Sole Props, no answer as yet, join the facebook group for the most up to date info. Fixed as of 16.05.2019

I offer a guaranteed fix for a reasonable fee of R600.

This page is my reference and a free resource in which I’ve attempted to explain in the simplest way possible something that is rather complex. It is for those who want to do it on their own. If you can’t come right on your own, with these instructions as a guide, do not call me to explain how it works.
Don’t call me if you not prepared to pay, “quick questions” are never “quick”, as I need enough information to make an informed decision and that takes time.
I have not “saved” any tips or tricks. Absolutely everything I use to fix easyFile is somewhere on this page. Need help but don’t want to pay, then read carefully and post a question if you can’t find an answer or take a look at the easyFile facebook group – https://www.facebook.com/groups/easyfile/

Are you tired of fighting with easyFile? Contact me on my cell 084 584 7268 to schedule a time to get it fixed. R600.00 (I am not VAT registered) for a guaranteed fix. No fix, no fee!

How to install easyfile 6.9.5

I prefer not to auto update. I’ve seen more issues with it than a manual download and install. Make sure to do a backup before you start.

  • Backup, always make sure you have decent backups
  • Make Internet Explorer your default browser
  • Disable your Anti-virus & Firewall
  • Uninstall “ALL” current Java versions
  • Uninstall current easyfile version
  • Uninstall current Air version
  • Download & install the latest version of Java 1.8.211 32-bit, from java.com – once downloaded, right-click the filename and select Unblock before installing [Let it uninstall any other versions still left]
  • Download 6.9.5 via DropboxGoogle Drive or SARS Direct Link
  • Once downloaded right-click the filename and select Unblock
  • Right click the “Setup_EMP_695_WIN.zip” file and Extract Files, from the extracted folder right-click “Setup Employer.exe” and click “Run as Administrator” – this will install Java 1.7.0.80 32-bit
  • Re-enable your Anti-virus & Firewall

I’ve had some issues with Trend Micro & Kaspersky blocking Java from running.

If you still can’t get it running, then your problem is more complex and I cannot assist without getting on your PC to understand what the issue may be.

Issues

Disable the Firewall in Windows 10, 8, and 7

  1. Open Control Panel
  2. Click System and Security link
  3. Click Windows Firewall or Windows Defender Firewall
  4. Click Turn Windows Firewall on or off
  5. Select the bubble next to Turn off Windows Firewall (not recommended) in both the private and the public section.
  6. Click the OK button to save changes
  7. Remember to Turn On once you are done

Turning Windows Defender off in Windows 10

  1. Open the Start menu
  2. Click Settings
  3. Click Update & Security
  4. Click Windows Security
  5. Click Virus & threat protection
  6. Click Virus & threat protection settings
  7. Toggle off “Real-time protection”

Uninstalling JAVA Versions

Try uninstalling all versions of Java before installing easyfile – https://java.com/en/download/help/uninstall_java.xml

easyFile Newsletter

The newsletter will be used to notify people of fixes, new releases or issues.

Are you having problems with installing SARS easyFile-employer to your Windows PC, here are some possible fixes, tip’s & tricks to try?

Please send me your fix, if you had an error and you managed to sort it out. I’ll post it for other people’s benefit.

“Not interested in wasting your time on trying to fix easyFile. I can fix it for you, so you can get on with what is important to you.
I’ve seen too many people waste loads of time and still not come right.” Details at the bottom of the page

ActiveX Internet Explorer Issues

If you find your easyfile.dbz is not opening, it may be an issue with Internet Explorer blocking Java from running. You can test this by opening Internet Explorer and typing the following address in your address bar https://www.java.com/en/download/installed.jsp?detect=jre, you will need to authorise the java for it to run.

This might resolve your issue or you may have to dig a little deeper.

This command may need to be run from an elevated command prompt.

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Ext" /v VersionCheckEnabled /t REG_DWORD /d 0 /f

EMP201 or EMP501 hangs at 0% error

Disconnect your internet connection. You can do this by removing your network cable or turning off your wireless.
Now start easyFile, open your company and go to the Notification Centre, it will give you an error.
Now reconnect your internet, it will ask to download the EMP 501, click OK

I’ve often heard people say “easyFile is not easy!” and that people prefer to do EMP 201 entries in eFiling.

Please be aware that it is from past feedback, that I am able to give assistance, so please let me know if you come right and what you found the issue was.

Ensure that you have backed up your data before attempting any of the following troubleshooting tips.

EMP501 Declaration not displaying

Your EMP501.swf might be corrupt. Exit easyFile, find the EMP501.swf [The file is in your easyFile folder under FlexForms.], delete it and then re-start easyFile, it will install a new copy. If you are still having problems, clear your Temporary files. Google it for your Operating System.

USE AT YOUR OWN RISK – Download the EMPfiles.zip, unzip to an EMPfiles folder on your Desktop & then double-click the EMPfilecopy.bat file to run. It should copy the 2 correct EMP501.swf and EMP201.swf to your FlexForms folder. [EMPfiles is case sensitive]

User’s and Passwords

Please keep these in a safe place, you will not be able to access your data if you lose your login details.
Passwords require Upper and lower case as well as a number and special character. Just don’t use “&
Make sure to add a hint, it might come in really handy if you get stuck.

Forgotten your Password

You will always have an ADMIN user as it is an easyFile default. You can try open easyFile then put in your username, use ADMIN if in doubt and then click “Forgot Password?” and it will supply the hint you added when you first created the users.
Still stuck, click “Secure Reminder” this will ask you to login to Efiling and supply a password.

What is the latest version of easyFile

Which JAVA version should I have?

It no longer matter’s whether you have 32-bit or 64-bit Windows.

You can have more than one version installed, especially if your online banking requires Java (usually 32-bit) it will usually download the latest version [Just make sure it doesn’t delete the version easyFile needs when it installs.]

If it doesn’t work: try install Java Runtime Environment (RE) 1.7.0.80 32-bit

What versions of Adobe Reader and Air

I’ve tested up to

  • Adobe Air 32.0.0.125 download here
  • Adobe Reader DC 19.012.20034, download here or here

Connect if Disconnected

  • In Internet Options, under the security section turn off SSL 3.0 and turn on TLS 1.0
  • Go to Internet Options (Either through Control Panel or from the Tools menu in Internet Explorer). From here, click the connections tab and make sure that Never dial a connection is checked
  • Disconnect your internet connection. Now login to easyFile and open a company, enter the declaration screen and then reconnect your internet.

easyFile Employer – security certificate error

When trying to log into a taxpayer’s profile, you get the message

“Revocation information for the security certificate for the site is not available. Do you want to proceed, yes or no?”

To fix, do the following:

  • Open Internet Explorer
  • Click the gear in the upper-right side of the page “Tools” or Alt+X, select “Internet options”
  • Choose the “Advanced” tab
  • Click “Reset”
  • Check the “Delete personal settings” box and click “Reset” to finish

Fix for EMP201 hangs or gets stuck on 100% whilst updating

Thanks to Ryjin: Had endless issues with the EMP 201 update. It stayed stuck on 100% and would NOT let me into easyFile. Best way to get around this is to: logon without an internet connection. Enter the declaration screen and then reconnect your internet!! This will update accordingly and you will finally be able to work!! Yay!!

This can also be a permissions issue, you need to make sure EMP201.swf is writable, it is in the \Local Store\FlexForms folder. Look below for more information on the sata store location for the different versions of Windows.

Setting up easyFile EMP201 to work with eFiling

In order to make use of the EMP201 function on easyFile™ Employer, you need to ensure that your EMP201 is registered and activated on your eFiling profile. You also need to make sure your user rights are set up correctly so that you can submit and pay your EMP201 using easyFile™ Employer. You must synchronise your easyFile Employer information with your SARS eFiling website profile. Once your SARS eFiling profile is setup, and the relevant EMP201 reference number activated, synchronise the software.

Does your PC have multiple drives or partitions?

Ensure that you install to the C:\ drive, huh, yeah! you heard me. You need to ensure that you install SARS easyFile Employer AND Java to your C:\ drive. [This will only show up on PC’s with multiple drives or drive partitions.] You can do this by selecting the Advanced checkbox when installing Java, and selecting your install location when prompted.

Windows 7, easyFile database location

The EasyFile.dbz database is stored in “C:\Documents and Settings\[user name]\Application Data\easyFileEmployer.???\Local Store\”
The ??? is a unique number string for your PC.

Windows 8, 8.1 & 10, easyfile database location

Folder is C:\Users\[user name]\AppData\Roaming\easyFileEmployer.???\Local Store\
The ??? is a unique number string for your PC.

Easyfile login issues

You won’t believe it – your efiling password can use an ‘&’ but easyFile doesn’t like it. So eFiling is fine with the ‘&’ sign but not easyFile. The staff at SARS helpline (0860-12-12-18) directed me to click on “secure reminder”. Use your SARS efiling login name and password. Their system then generated a password that worked.

General info

Different Errors

Adobe Air Installation Issues

Having problems with your machine saying you need Administrator permissions to install Adobe Air. Got to the following page, download the Microsoft Fix and run it, select the appropriate responses and then try install again.
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Additional Information

Final Straw – Reached the end of your tether – I can help fix easyfile

  • Have you read through the whole thread and still can’t get easyfile working?
  • or just can’t be bothered wasting your time

I offer a guaranteed service to get easyfile up and running for R600 or [R1200 after hours] (I’m not a VAT vendor). Payment due on completion of repair.

It takes me from 15 min to 2 hours to get easyfile working.

Here’s how I work

  1. Call or email me to explain your issue and arrange a time to repair. I prefer a phone call as I can run through questions to get a clearer picture of the issue.
  2. If you have TeamViewer installed, skip to step 3, to get TeamViewer.com, click the green “Download TeamViewer” button. Install the software making sure you select “for personal use”.
  3. Send me the TeamViewer ID and password, the password changes each time you reboot so only send 30 minutes before the scheduled repair time. You can give me these details via phone, email, sms or WhatsApp.
  4. I’ll get onto your PC and get easyfile to the point where you can open your files.
  5. You send me your billing details
  6. I’ll send you an invoice
  7. You pay
    I have a 95% success rate. Mainly because I don’t give up until it’s fixed. The most hassle I’ve had was with a Mac running Windows 7 under Parallel’s and the database backup turned out to be corrupted.
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